Contact Us

Freeze terms and conditions

Freezing is to and from your normal payment date.
If you are "in-contract" your expiry date will be extended by the number of months you freeze for.
You are permitted to freeze for a minimum of 1 month to a maximum of 3 months in every 12 month period.
Freezing is only applicable to Gym memberships (Swim, Tennis, Golf memberships cannot be frozen).
Freezing is only permitted for full months.
We require 30 days notice to freeze.
Your Direct Debit must remain live - please do not cancel your Direct Debit.

Cancellation terms and conditions

If you are on a contract membership, please ensure you have made 12 full payments
You are required to give 30 days notice from your payment date
No refunds are given on any unused membership
Cancellations cannot be backdated
This form does not constitute an official cancellation until it has been confirmed by KAL.

Fields marked with * are required

Membership Card Number *

Membership type *

First line of your address *

Full Name *

Email Address *

Telephone Number

Preferred Contact Method

Email Telephone

Message

Home Post code *

Cancellation reason *

Please state why *

0 / 150

Are you on a contract membership? *

You must have made 12 full payments before you can cancel - please check and confirm you have fulfilled this requirement or your request will be not be processed.

What date is your direct debit taken on? (This is the date your freeze will start end) *

How many months do you wish to freeze for? *

Once we have processed your request to freeze we will send you an email to confirm the start and end date of your request.

You will receive an email to confirm your cancellation, please do not cancel your Direct Debit until you have received this email.

Book a free tour to find out more

Tour bookings are currently unavailable. To find out more about the safety measures we have put in place please visit KAL Stay Safe